Regulatory agencies at local, state and federal levels who manage licenses and permits are facing greater challenges than ever before. Increased demands from the regulated entities to streamline and speed up the processes related to licensing and permitting, reduce operational costs, improve customer service, and offer more self-service transactions result in competing demands. These forces are driving regulatory agencies to improve their ability to regulate fairly and efficiently.

 

Common Regulatory Business Processes and Characteristics are as follows:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Spruce has extensive expertise in various stages of licensing and permitting processes, including application form submission, review and approval, cyclic inspections (enforcement), handling complaints, notice of violation and approval/rejection of inspection letters, and adjudication.  In addition, to strengthen our Licensing Practice, Spruce Technology has partnered with Accela, the leader in Licensing software and civic solutions.

 

With Accela, agencies of all sizes can:

 

• Streamline and automate internal processes with a powerful workflow engine to deliver timely customer service.

 

• Maximize configurability to meet current and future needs while automating civic processes.

 

• Integrate case tracking from complaints, inspections, investigations and adjudications to licenses records.

 

• Compile reporting data with ad-hoc reporting tools and extract information.

 

• Provide guidelines and regulations with a ‘Business Express’ presence for licensees, stakeholders and citizens.

 

• Bring the office to the field for your staff with mobile solutions to connect and equip agency field workers.

 

• Leverage native GIS capabilities to help manage your jurisdiction