The phrase “end-to-end” is so often used to describe full lifecycle IT project delivery. But what does that really buy your organization? Having an outside firm simply walk in at project initiation and just as simply walk out after a post-production handoff does not minimize your risk. At Spruce Technology, that is not how we define “end-to-end”. The Spruce Technology Complete Approach to professional services recognizes that end-to-end delivery begins long before project initiation, and continues well beyond implementation.

 

The difference in the Spruce Technology Complete Approach is trust. We recognize the value of the trust our clients place in our people and our company, and we work to earn that trust every day. We also recognize, however, that this kind of trust does materialize out of thin air, which is why the Spruce Technology Complete Approach includes a maturity model allowing us to work with our clients in an exceptionally collaborative and transparent way – building the trust necessary for us to truly deliver end-end.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The first stage in our professional services maturity model is called “Prove It”.  During this point in our client relationship, the Spruce Technology Services team will work with client personnel to add value at any point in the delivery lifecycle.  Spruce Technology’s Project Delivery solutions are designed to be accessible in combination or independently, giving our clients the ability to say “Prove It – Show me the quality of your UI/UX design capabilities.”  Or, “Prove It – Show me the effectiveness of your Quality Assurance services.”  Every time the Spruce Technology team has the opportunity to Prove It, across the client’s SDLC, we take another step to building our ability to deliver more than just a project.

 

The second stage in our maturity model is called “Confidence”.  During this stage in our client relationship, the Spruce Technology team has had the opportunity to demonstrate the capabilities of our people and our organization.  It is at this point where we are able to offer our clients more than the pure value of our services.  The client also begins to see how the Spruce Technology Complete Approach helps to mitigate the risks associated with complex, full lifecycle project delivery.  The Spruce Technology team delivers reduced risk and builds confidence in a number of ways, the most obvious of which is our industry leading warranty policy – letting our clients know that long after go-live, we are right there with them.

 

It is in the final stage in the professional services maturity model where we finally arrive at “Trust”.  Because of the proven strength of our services and even more importantly, the consistent strength of our commitment, our clients are able to work in partnership with our core team.  Through this partnership, Spruce Technology personnel are able to provide value to clients long before contract engagements, all through full lifecycle projects, and well beyond the boundaries of typical end-to-end deliveries.  Our core competencies in business technology alignment, technology assessment, quality oversight, training and managed services help to bring it all together for our trusted client partnerships. 

 

 

 

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