Spruce Technology provides a full range of production support services.  Our teams have experience ranging for the provision of level 2 support for a single application through managing the entire data center and all IT operations at multiple client sites.  Spruce Technology Support Services solutions are each highly customized to a specific client’s needs, and are governed by:

• Well defined service level agreement

• Proactive and consistent communications

  • Formal communications plan to be contractually documented

  • Dedicated point of contact to push communications with appropriate priority and poll users for regular feedback

• Meticulous security protocols with regular reporting

As part of Spruce Technology’s Support Services, our clients can take advantage several distinct offerings:

1. Spruce Technology will build a support team around the client’s specific needs (onsite, off-site, and/or off shore).  When taking over support for systems and solutions delivered by Spruce Technology Professional Services, our support teams are typically centered around individuals who already have critical, in-depth knowledge of the particular implementation.  Conversely, when Spruce Technology assumes support responsibilities for preexisting systems, our proven support services approach includes a structured ramp-up period where our technology specialists become experts in a client’s system(s) and environments.

2. Many times, when Spruce Technology is contracted for support services, it is simply because a client’s in-house personnel require time to ramp up in a given set of technical skills.  In these cases, Spruce Technology’s Training offerings provide the ideal model for learning.  Rather than attending generic technology training classes, client Personnel can attend customized classes, tailored to their specific system needs.  Spruce Technology training is available across the Microsoft stack for support skills, and also extends to basic user and power user training in Dynamics CRM, SharePoint, and Power BI.

3. Spruce Technology also provides complete data center outsourcing to our facilities in Pennsylvania.  This support service solution within our Microsoft Practice provides a cost effective, highly reliable and scalable option for clients requiring application hosting or simply looking for a managed IaaS solution.

4. For additional cloud based services, Spruce Technology is proud to offer online solutions leveraging the Microsoft Online Services Environment.  Microsoft’s cloud computing offering sets the bar for other hosting solutions, making it that much easier for our clients to take advantage of the cloud.  The Spruce Technology hosted and online solutions approach takes full advantage of Microsoft’s hosted cloud based platform services.  This model provides unparalleled security and redundancy, allowing Spruce Technology to implement a focused business solution with built-in risk management, backed by billions of dollars in support and investment.